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TERMS & CONDITIONS

Terms & Conditions

Please read the following terms and conditions carefully before using our services. By placing an order, you are deemed to have understood and agreed to all terms and conditions applicable to Bali Is You.

General

Welcome to Bali Is You. By using our website and booking our transportation services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a reservation.

Booking Confirmation

  • All bookings must be completed through our website, WhatsApp, email, or other official communication channels.
  • A booking is considered confirmed only after you receive confirmation from Bali Is You.
    Customers are responsible for ensuring that all booking information provided is accurate and complete.

Payment

  • Payment may be made by bank transfer, online payment, or cash, depending on the available payment methods.
  • Full payment or a deposit may be required before the service is provided.
  • Prices displayed on the website are subject to change without prior notice but will not affect confirmed bookings.

Airport Transfer

  • Customers are required to provide accurate flight details, including flight number, arrival date, and arrival time.
  • Our driver will monitor your flight schedule for delays whenever possible.
  • Complimentary waiting time:
  • International arrivals: up to 90 minutes after flight landing.
  • Domestic arrivals: up to 60 minutes after flight landing.
  • Additional waiting time may incur extra charges.

Pick Up & Drop Off Service

  • Customers must be ready at the agreed pickup location and time.
  • Delays caused by the customer may result in additional waiting charges or schedule adjustments.
  • Changes to the pickup location or destination after confirmation may require additional fees.

Cancellation & Refund Policy

  • Cancellations made at least 24 hours before the scheduled pickup may be eligible for a full refund.
  • Cancellations made less than 24 hours before the service may not be refundable.
  • No refunds will be issued for no-shows or cancellations after the driver has arrived at the pickup location.
  • Refund processing time may vary depending on the payment method used.

Customer Responsibilities

Customers agree to:

  • Provide accurate booking information.
  • Arrive at the pickup location on time.
  • Respect the driver and vehicle during the journey.
  • Follow all applicable safety regulations, including wearing seat belts.
  • Ensure that luggage complies with the vehicle's capacity.

Driver Responsibilities

Our drivers will:

  • Arrive at the agreed pickup location as scheduled.
  • Drive safely and professionally.
  • Maintain a clean and comfortable vehicle.
  • Provide courteous and respectful service throughout the journey.

Luggage

  • Standard luggage is included according to the vehicle capacity.
  • Oversized or additional luggage must be informed during booking.
  • Bali Is You reserves the right to recommend a larger vehicle if necessary.

Delays and Force Majeure

Bali Is You is not responsible for delays caused by:

  • Traffic congestion.
  • Road closures.
  • Weather conditions.
  • Natural disasters.
  • Government regulations.
  • Accidents or other circumstances beyond our control.

Vehicle Replacement

If the booked vehicle becomes unavailable due to mechanical issues or unforeseen circumstances, Bali Is You reserves the right to replace it with a similar or higher-class vehicle without additional cost to the customer.

Lost Property

Customers are responsible for checking their belongings before leaving the vehicle.

If personal belongings are found, Bali Is You will make reasonable efforts to contact the owner. Any delivery or shipping costs for returning lost items will be the customer's responsibility.

Prohibited Activities

The following activities are prohibited inside our vehicles:

  • Smoking.
  • Consuming illegal drugs.
  • Carrying dangerous or prohibited items.
  • Damaging vehicle property.
  • Disruptive or abusive behavior toward the driver.

Bali Is You reserves the right to refuse service if these conditions are violated.

Liability

Bali Is You is committed to providing safe and reliable transportation services. However, we shall not be held liable for:

  • Missed flights or appointments due to circumstances beyond our control.
  • Loss, theft, or damage to personal belongings.
  • Delays caused by traffic, weather, or other unforeseen events.

Privacy

Personal information collected during the booking process will only be used to provide transportation services and improve customer experience. We do not sell or share personal information with third parties except where required by law.